From Bottlenecks to Breakthroughs: SPsoft’s Role in Elevating Client’s Telehealth Solution

Tackling this innovative project meant solving many problems, like quick and efficient rump-ups, overcoming technical limitations, lack of effective processes, and communication issues. Agile methods, especially SCRUM, helped our team stay flexible and deliver predictable outcomes.

Below are the key challenges we faced:

• Team composition. Initially, the client agreed to onboard only one SPsoft engineer. This limited resource pool presented an immediate challenge for project acceleration and stabilization.
• From talk to action. The existing project setup focused more on discussion than on delivering actual results. Revamping the entire process was crucial to the transition from planning to execution.
• Technical snags. The software suffered from memory leaks, causing it to consume all available CPU resources. That led to recurrent system crashes and loss of connection, affecting overall stability.
• Communication barriers. Our client’s in-house team was based in Colombia and Spain. Overcoming the language barrier became essential for effective collaboration.
• Accountability and progress. Despite the initial struggles, including missed schedules and budget concerns, the client appreciated the transition to a more productive and predictable work environment.

The project kicked off with a detailed evaluation by the client. They found significant issues in stability, performance, and overall design. The client was asking us to stabilize the platform and get the release out because they needed a stable and usable product after many years of development. So we made it happen. This focus helped set the stage for a more successful project, giving the client peace of mind that they had chosen the right team.

The teamwork between SPsoft and our client has resulted in a top-notch telehealth solution beneficial for military and rescue work. Here is why it is so valuable:

• Life-saving utility. This portable diagnostic unit is akin to a mini-ambulance in backpack form, making it a life-saving tool for first responders on or near the front lines. It drastically improves the chances of survival by facilitating timely medical interventions.
• Operational efficiency. The automated capture of vital signs and expanded diagnostic tools streamline field operations. That ensures critical information is swiftly and accurately transitioned to medical experts for urgent action.
• Enhanced communication. Teleconsultation functionalities close the gap between field operatives and hospital-based medical experts, enabling seamless and effective communication that can dictate the course of immediate treatment.
• Scalability and future-proofing. Given its modular architecture, the telehealth backpack is primed for future enhancements and additional features, ensuring it remains a vital asset as medical technology advances.

The impact of this project goes way beyond just the backpack. It marks a big step forward in immediate care, showing what is possible when tech and urgent health needs come together.

When the SPsoft team initially engaged with the project, communication was one of the critical downsides. Respectively, the primary objective was to stabilize the product while rebuilding the communication and healing the processes on the fly.

• Step 1. Communication and Structure Overhaul. Upon stepping in, we quickly identified that the existing management system needed to be more effective. Our first move was to introduce structured code reviews and pull requests. Focusing on better communication, we transitioned from chat-based management to daily meetings, planning sessions, and live demos.
• Step 2. Streamlined Project Tracking. The Product Manager started to define features as epics in Jira, linking them with related stories. That facilitated more accurate scope estimations and gave a clear roadmap to the project, improving visibility for all stakeholders, including the company’s CEO.
• Step 3. Solution Design and Prototyping. Going beyond merely fixing issues, our team was tasked with conceptualizing solution designs. The aim was to pivot from quick fixes to long-term solutions. That involved an in-depth look at each feature and the presentation of various prototypes.
• Step 4. Agile Execution. Adopting an agile framework, we transitioned to an iterative development approach. We aimed to build upon our initial successes, adapt to user feedback, and stay abreast of new healthcare regulations and tech advancements.
• Step 5. Ongoing Monitoring and Enhancement. Our team routinely checks its performance and security to keep the telehealth platform reliable and up-to-date. We also adapt to new healthcare regulations and quickly incorporate user feedback. That ensures the platform stays effective and compliant over time.

By executing carefully planned strategies, we successfully cooperated with the client to transform the telehealth platform into a state-of-the-art, reliable solution. Meanwhile, ongoing monitoring and improvements ensure it consistently meets evolving healthcare demands.