
Revitalizing a Virtual Care Platform for Type 2 Diabetes Patients
SPsoft helped redefine the client’s virtual care platform, focusing on comprehensive treatment for the chronic disease - type 2 diabetes. The collaboration led to the development of a scalable, user-friendly solution that enhances patient engagement.
Client
Our customer is a pioneering virtual care platform specializing in treating chronic diseases such as pre-diabetes, obesity, type 2 diabetes, and digestive health. Utilizing a patient-centered, root-cause approach within a value-based care delivery model, they offer integrated care through a multi-disciplinary team.
Location:
United States
Industry:
Healthcare
Team size:
10 people
Services
Stakeholder management, Product UX design, Roadmap and release management, Product localization, End-user support and monitoring
Tech stack:
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Python
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Flutter
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React
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AWS
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Docker
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Kubernetes
CHALLENGE
Our team dealt with many issues, from taking over an unmaintained platform to enhancing its user experience and scaling it for global markets. Overall, those were the key ones to address:
- Platform continuity and improvement. The initial challenge was inheriting a platform no longer maintained by the client’s original team. That required us to understand and enhance the existing architecture for future scalability and performance.
- User engagement and experience. Creating an intuitive and engaging user interface was essential to encourage daily app usage. That involved the development of clear content, personalized health plans, and timely notifications to keep patients engaged.
- Localization and market-specific integrations. Expanding into the Chinese and UAE markets presented unique challenges, such as integrating local payment systems like WeChat in China and adhering to specific user data handling requirements in the UAE.
- Ad-hoc request management. The client frequently made ad-hoc requests that required immediate attention. Balancing these with the existing development roadmap was a complex task. That involved creating specialized features quickly, such as a 3-month plan for a specific category of patients in the U.S.
From improving user engagement to meeting international market demands and managing ad-hoc requests, we adeptly navigated those challenges to enhance the client’s platform.
Delivered value
Since implementing our comprehensive solution, the client has seen remarkable growth and efficiency across their operations. Here are some of the key value points:
- Strategic vision for 2023. Our team helped define the vision, roadmap, and scope for the platform’s development in 2023, setting the stage for future growth and innovation.
- Enhanced patient experience. Developing a new Patient Mobile Experience for iOS & Android using Flutter has significantly improved user engagement and satisfaction.
- Clinical decision support system (CDSS). The tailor-made CDSS designed for the clinical team has streamlined decision-making processes, enhancing patient care quality.
- Data-driven approach. Our team designed and implemented a robust Data Strategy, Big Data Architecture, RPM integrations, B2B Data Analytics, and Data ETL Pipelines, enabling more informed and timely decisions.
- Compliance achieved. Technical assistance was provided to ensure the platform met HIPAA and SOC2 compliance standards, adding an extra layer of security and trust.
- Global expansion. The platform was successfully localized and rolled out in China and the UAE, opening new markets and revenue streams.
- Series A funding. Our technological expertise was crucial in helping the client raise Series A funding, providing the financial backing needed for further expansion and development.
The value created extends beyond mere numbers. It has transformed clients’ operations, making their services more efficient, compliant, and globally accessible.
The process
The solution SPsoft delivered for our client was executed through a structured nine-stage process, ensuring a comprehensive approach to meet the client’s diverse needs.
- Stage 1. Initial Discovery. Our core team engaged with the client to provide a high-level description of the project’s scope, covering web and mobile app support, design, and feature delivery.
- Stage 2. Roadmap Creation. We crafted a detailed roadmap outlining the project’s key milestones and objectives, followed by resource planning to meet all needs.
- Stage 3. Team Augmentation. Based on the roadmap and resource planning, we hired additional specialists to bolster our core team. That was done in agreement with the client.
- Stage 4. Kick-off Development. The project officially commenced with a kick-off development phase, laying the groundwork for the more complicated tasks ahead.
- Stage 5. Agile Sprints. We transitioned to a 2-week sprint model, complete with demos at the end of each cycle to keep the client updated on progress.
- Stage 6. Feature Deployment. Various milestones were achieved, each culminating in a release. That ranged from deploying environments in China and the UAE to launching functionalities like the treatment plan builder.
- Stage 7. Testing and Quality Assurance. Before each release, rigorous testing was conducted to ensure the solution met all functional and security requirements.
- Stage 8. Release and Review. Each milestone concluded with a release, followed by a review to assess the performance and gather feedback for future improvements.
- Stage 9. Ongoing Support. The project has now transitioned to a maintenance phase, where user feedback is continuously collected to plan for future enhancements.