Dedicated Team For a Canadian Cybersecurity Provider
SPsoft assembled a dedicated development team for the client with some of the best cybersecurity specialists in Ukraine. We also upgraded office premises to comply with global safety requirements. As a core task, our team built a custom Cybersecurity Intelligence and Operations Center (CIOC) from scratch.
Client
Our client is Canada’s largest cybersecurity provider with over twenty-five years of market experience. The company provides state-of-the-art IT security solutions for organizations of all sizes. They define, implements, and manages corporate cybersecurity strategies and creates secure business environments for its clients.
Location:
Canada
Industry:
Cybersecurity
Team size:
9 people
Project duration:
2017 - ongoing
Services
Dedicated Team
Tech stack:
-
Python
-
ArcSight
-
McAfee products
-
QRadar
CHALLENGE
The client needed to improve its customer service, so they identified a dedicated team in Ukraine to assist with this and other product development jobs.
Value Delivered
We built a custom Cybersecurity Intelligence and Operations Center for our client and extended the functionality of other software modules. SPsoft became an integral part of the client’s operations. For instance, our top security professionals provide cybersecurity consulting and analysis services for its clients.
We work with the leading standards of information security like PCI DSS v.3, HIPAA, ISO 27001-2, and GDPR. As of August 2020, SPsoft remains a critical and inalienable partner of the client`s cybersecurity services.
We had trouble hiring locally, so decided to try IT outsourcing to Ukraine. The BIT model looked promising, as we wanted to try the dedicated team and then transfer the top remote people to own team. Spsoft built a secure parallel facility to manage requests and escalation after hours. Employee attrition for overnight shifts has virtually disappeared and the quality of service has increased. Spsoft is responsive, trustworthy, and communicative.
Kevin D. CEO
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