Our client is a Web and Mobile app that allows physical therapists film videos during patient visits and delivers them instantly to patients in a HIPAA secure environment for a faster and more effective home exercise program.
The client faced the problem of the current vendor retainer costs (even when no service was provided) at a time when couldn’t afford it.
- Took over platform support from the underperforming vendor
- Conducted a code audit to discover bugs, security breaches and performance issues
- Advised the client on decisions related to product fixes and improvements, enhancing the quality of customer experience & ease the platform support considering the limited budget
- Provided assistance resolving production incidents within an acceptable time to recovery
In the period of a limited budget, we have shown flexibility and provide our client with high quality and cost-efficient service with the Time&Material payment model