Our client is Canada’s largest cybersecurity provider with over twenty-five years of market experience. The company provides state-of-the-art IT security solutions for organizations of all sizes. They define, implements, and manages corporate cybersecurity strategies and creates secure business environments for its clients.
The client needed to improve its customer service, so they identified a dedicated team in Ukraine to assist with this and other product development jobs.
We had trouble hiring locally, so decided to try IT outsourcing to Ukraine. The BIT model looked promising, as we wanted to try the dedicated team and then transfer the top remote people to own team. Spsoft built a secure parallel facility to manage requests and escalation after hours. Employee attrition for overnight shifts has virtually disappeared and the quality of service has increased. Spsoft is responsive, trustworthy, and communicative.
SPsoft assembled a dedicated development team for the client with some of the best cybersecurity specialists in Ukraine. We also upgraded office premises to comply with global safety requirements. As a core task, our team built a custom Cybersecurity Intelligence and Operations Center (CIOC) from scratch.
Cybersecurity Intelligence and Operations Center (CIOC)
The solution offers unparalleled physical security capabilities and a multi-tenant cloud offering. It is powered by an industry-leading SIEM (Security Information & Event Management) technology with complete redundancy at the collection, management, and data layers.
Our CIOC follows incident response best practices, which allows us to isolate and resolve complex security threats in a very short time.
The solution also enables a cybersecurity support service for the client’s customers 24/7, both hotline and service desk service.
Managed Security Services (MSS)
Our team extended, optimized, and streamlined Managed Security Services of the client.
This module responds to the evolving cybersecurity threats. It provides critical security information along with the necessary controls that increase the security capabilities of its customers.
Professional services for the client’s customers
Additionally, SPsoft works with the client’s customers helping them analyze their software infrastructures and firewalls. We identify problems and potential threats and recommend improvements according to state-of-the-art cybersecurity guidelines.
Our experts help the client’s customers streamline change management processes. We design custom roadmaps that describe incremental improvements of the security and compliance capabilities of these companies.
Instruments we use
We built a custom Cybersecurity Intelligence and Operations Center for our client and extended the functionality of other software modules. SPsoft became an integral part of the client’s operations. For instance, our top security professionals provide cybersecurity consulting and analysis services for its clients.
We work with the leading standards of information security like PCI DSS v.3, HIPAA, ISO 27001-2, and GDPR. As of August 2020, SPsoft remains a critical and inalienable partner of the client`s cybersecurity services.