SPsoft had to ensure the development of an intuitive and user-friendly portal with a built-in content management capability. Our second goal was leveraging a chatbot technology and conversational UI to provide engaging and humanized pre- and post-surgery patient support.
Customer Engagement Portal Development For an Intraoperative Solutions Provider
SPsoft developed an automatic patient support web portal with a chatbot providing guided conversational experience to assist patients with their pre- and post-surgery inquiries.
Client
The customer is a global leader in providing intraoperative imaging solutions. They focus on the safety of their patients and the clinical staff. This is achieved through workflow optimization while maintaining diagnostic-quality imaging.
Location:
USA
Industry:
Healthcare
Team size:
4 people
Project duration:
2018-2019
Services
CMS integration, Cloud architecture design and DevOps services, Chatbot development
Tech stack:
-
React
-
Java Spring
-
Rasa
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Hippo CMS
CHALLENGE
Value Deliverd
SPsoft formed a dedicated software engineering team that designed and delivered an automatic patient support portal with a content management capability and AI-powered chatbot. This helped improve patient satisfaction by more than 30%, serve patients more efficiently, reduce the overhead of patient support personnel in 12 hospitals by 25%, and increase the number of surgeries ordered from these healthcare providers.
The process
SPsoft developed an information portal for helping patients with their pre- and post-surgery inquiries. The content included guides on how to prepare for different kinds of surgeries and contained recommendations on various aspects of recovery after these surgeries. The CMS of choice was Hippo CMS due to the simplicity of integration and content management.
The conversational experience was enabled through the development of a chatbot. The algorithm was trained based on the customer’s knowledge base. The patients are able to ask questions and receive answers based on knowledge base content relevant to their requests. This allowed the creation of humanized and personalized end-user experiences and ultimately decreased the workload on hospital personnel. As a result, this helped the patients feel more engaged and taken care of during the process of their treatment.
In three months following the launch, the platform onboarded 12 hospitals and more than 5,000 patients (and potential patients) used it to receive digital consultations on their surgery-related inquiries.
Success stories
Developing a One-of-a-Kind TeleHealth Solution for Cancer Patients
SPsoft has summoned a dedicated team for developing a revolutionary mobile app for cancer patients with a set of features ranging from day-to-day planning to symptoms tracking, appointments scheduling, information sourcing, and treatment process centralization.
Developing a Comprehensive Doctor-Patient TeleHealth Solution
Developing an all-in-one telehealth solution for finding, administering, and paying for state-of-the-art psychotherapeutic services.
Migrating, Redesigning, and Integrating a Patient-Doctor Platform
The SPsoft team has been involved with redesigning and migrating a healthcare company’s website to ensure higher customer conversion and services convergence through the provision of the requested EHR integrations.
Web and Mobile Apps For Rehabilitation Provider
Having taken over a telehealth platform with extensive tech debt, the SPsoft team has provided R&D services, technology consulting, as well as architecture and infrastructure updates required for refining the product’s functionality.
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