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How to Start a Telemedicine Practice: 10 Expert Practices to Follow

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Recent studies show telemedicine has grown by 6,000% due to the COVID-19 pandemic. With such an exponential rise, the question of how to start a telemedicine practice has become a focal point for healthcare professionals and entrepreneurs alike.

Telemedicine has grown by 6,000% due to the covid pandemic

Telemedicine is now vital for distant healthcare delivery, illustrating the change in healthcare delivery. In 2022, healthcare professionals positively responded to telehealth adoption, with 85% revealing that telehealth increased timeliness of care, 75% affirming that it allowed them to deliver high-quality care, and more than 70% expressing motivation to improve telehealth use. 

This article demystifies launching a telemedicine program, including best practices, technology, and advantages while addressing problems and concerns. Not knowing how to start a telehealth business is no longer a barrier. With the proper guidance and resources, you can seize this opportunity and contribute to the future of healthcare.

“Starting a telemedicine business isn’t about implementing technology to get profits. Most importantly, it’s all about redefining healthcare delivery. At SPsoft, we combine our deep understanding of healthcare with innovative technology to create telemedicine solutions that truly resonate with patients and providers. We don’t just offer services. We partner with you to create a telemedicine practice that is efficient, personalized, and aligned with your vision.” 

Mike Lazor
CEO, SPsoft

“In the intricate healthtech world, you can easily lose sight of something healthcare revolves around – the human element. At SPsoft, we’re committed to bridging the gap between technology and patient care. We understand that telemedicine is more than a trend; it’s a transformative force in healthcare. Our mission is to create telehealth solutions that are not only technologically advanced but also intuitive and user-friendly. Together, we can shape the future of healthcare.”
Romaniya Mykyta
Head of Product Management, SPsoft

How Are Telemedicine Services Classified?

Statista indicates the global telemedicine market will reach $280 billion by 2025. There is enough evidence that the phenomenon has become essential in dynamic healthcare, providing numerous medical services. Telemedicine service categorization affects remote medical treatment. Thus, healthcare professionals, patients, and technology developers must understand it.

How telemedicine services are classified
Figure 1. How telemedicine services are classified

I. Interactive Medicine

Interactive medicine refers to real-time interactions between patients and healthcare providers using HIPAA-compliant software. This interaction can be audio or video, allowing consultations, diagnoses, and even therapy sessions to be conducted remotely. For example, a patient with chronic pain can have regular video consultations with a specialist without leaving home, ensuring continuous care and personalized treatment.

II. Store and Forward

This class involves one physician forwarding a patient’s information to another practitioner in a different location. A primary care physician may collect all necessary data, including medical test results, and then forward them to a specialist for further analysis and treatment recommendations. This method streamlines the process of obtaining specialized care, especially for patients in remote or underserved areas.

III. Patient Monitoring Services

Patient monitoring services enable caregivers to monitor patients residing at their homes, checking vital data such as blood sugar or blood pressure using various telemedicine devices. For instance, a patient with diabetes can have their blood sugar levels monitored remotely, with data sent directly to their healthcare provider for analysis and timely intervention.

How Does Telemedicine Work: Additional Aspects 

Beyond the primary classifications of telemedicine private practice services, additional facets further enhance the accessibility and efficiency of remote healthcare. These aspects focus on specific functionalities that streamline patient care and communication, making telemedicine a versatile and comprehensive tool for modern healthcare.

  • Providing Virtual Appointments. Telemedicine facilitates virtual appointments, allowing patients to consult with healthcare providers without visiting a hospital or clinic.
  • Prescribing Medicines. Practitioners can prescribe medicines online, allowing patients to receive the necessary medications without in-person visits.
  • Collection of Healthcare Data. Telemedicine enables the systematic collection and storage of healthcare data, such as food diaries and vital statistics, which physicians can access for ongoing care.
  • Patient Portal Communication. Telehealth platforms often include patient portals that enable secure communication between patients and practitioners, enhancing patient engagement and satisfaction.

Telemedicine is diverse, as seen by its division. These categories describe services and steer the development of accessible, efficient, and tailored remote healthcare technology and procedures. Understanding these areas allows healthcare practitioners to use telemedicine to improve patient experience, reach, and system responsiveness.

Get in touch to find out what security measures we use to safeguard telemedicine solutions at all stages of their development.

10 Steps to Start a Telemedicine Practice

Deloitte argues the advent of telemedicine has revolutionized healthcare delivery, making medical services more accessible and convenient. Starting a telemedicine business, however, requires careful planning, adherence to regulations, and strategic implementation. The following ten steps provide a comprehensive guide for healthcare providers looking at how to start a telemedicine practice, covering essential aspects such as certifications, technology, privacy, and customer service.

10 steps to start a telemedicine practice
Figure 2. 10 steps to start a telemedicine practice

Step 1. Obtain Necessary Certifications and Licensing

Before starting your telehealth private practice, ensure you have the required certifications and licensing. Reach out to the medical board in your state to understand the specific certifications needed. Licensing can take up to six months, but some states offer temporary licenses within 7-14 days. For example, a telemedicine provider in California must comply with the state’s specific telemedicine policies and obtain the necessary credentials.

Step 2. Acquire Essential Identifiers

You will need a National Provider Identifier (NPI), a 10-digit government-issued number, and an Employer Identification Number (EIN) from the IRS. The NPI is essential for healthcare providers, while the EIN is required for operating as a business. These identifiers can be obtained for free or over the phone within a week.

Step 3. Choose the Right Office Space

While physical office space is not mandatory, having a dedicated workspace can enhance your operations. Consider your budget and the scale of your telemedicine program. An initial online-only approach can be expanded later with a physical office if needed.

Step 4. Set Up a Business Bank Account and Consider Telemedicine Startup Costs

Opening a business bank account requires a Tax ID from the IRS. Setting up direct deposits is essential, as patients and insurance companies prefer this method. For example, a telemedicine provider may set up an account with a bank specializing in healthcare services to streamline financial transactions. This step is crucial to understand whether your budget expectations meet the banking opportunities you can get. 

Step 5. Secure Insurance and DEA Registration

Malpractice insurance is vital to protect against potential lawsuits. Options include claim-based coverage and occurrence-based coverage. Additionally, a DEA registration is required to prescribe medicines. Research the best options for your practice and budget.

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Step 6. Handle Enrollment, Credentialing, and Compliance

Ensure that your educational documents are verified and you comply with Medicare credentialing. HIPAA-compliant audio/video software is essential, although restrictions have been eased due to COVID-19. To illustrate, a telehealth program provider may use secure, encrypted video conferencing tools that comply with HIPAA regulations.

Step 7. Consider Medical Billing and Marketing

Medical billing can be outsourced to expedite claims for patient reimbursement. Marketing your services is crucial to attract users. Use social media and other marketing platforms to promote your telemedicine private practice. For instance, a targeted Facebook ad campaign can reach potential patients in specific geographic areas.

Step 8. Address Privacy Concerns

Ensure AES-based data encryption and compliance with HIPAA law to guarantee patient privacy. Implement high-grade security measures to safeguard sensitive patient information. For example, secure, encrypted communication channels can reassure patients that their data is safe.

Step 9. Invest in Technology and Build an Online Presence

Investing in reliable, user-friendly telemedicine platforms and high-quality equipment is vital. A solid online presence through an appealing website, social media engagement, and SEO optimization can attract and retain patients. For example, offering virtual appointments through a user-friendly portal can enhance patient accessibility and satisfaction.

Step 10. Provide Exceptional Service and Continuously Improve

Offering exceptional customer service, including prompt responses and empathetic communication, is key to patient satisfaction. Continuously evaluate and improve your practice by collecting feedback and monitoring performance metrics. For example, conducting regular patient satisfaction surveys can provide valuable insights for enhancing the virtual visit experience.

Knowing how to start a telemedicine practice is challenging yet lucrative. Healthcare practitioners may negotiate telemedicine’s legal, technical, and operational issues with these ten steps. After all, each step above is crucial to a successful telemedicine operation, from certifications to technology to patient privacy.

Searching for an in-depth understanding of telemedicine software development? Explore essential concepts, innovative strategies, and everything you need to know in this crafted-with-care guide.

How to Start a Telemedicine Business Without Hiccups?

Starting a telemedicine business is a promising and innovative venture in the healthcare industry. To illustrate, HealthTap, a frontrunner in telehealth, started with a $11 million valuation in 2011 and reached a staggering $3.5 billion in 2023. However, ensuring success requires careful planning, understanding regulations, and strategic implementation. 

The following tips provide a comprehensive guide to help healthcare providers start their telemedicine private practice on the right foot, covering essential aspects such as defining goals, choosing the right platform, understanding insurance rules, and prioritizing privacy and security.

Tips for starting the right telemedicine business
Figure 3. Tips for starting the right telemedicine business

Tip 1. Define Your Goals and Objectives

Clearly defining your goals and objectives will guide your telemedicine private practice toward success. Whether expanding patient reach, improving healthcare accessibility, or enhancing patient engagement, having a clear vision will help select the right tools and strategies. 

Tip 2. Choose Between Existing Solutions and Custom Development

Selecting the right platform is crucial. You can either opt for existing telehealth programs like Zoom for Healthcare or invest in custom development tailored to your specific needs. Custom development might include integrated patient records, appointment scheduling, and unique security measures.

Tip 3. Plan Service Utilization

Planning how your services will be used involves understanding your target audience and the types of services you will offer. For instance, will you focus on chronic disease management or mental health consultations? Tools like Epic Systems can help in managing different service lines efficiently.

Tip 4. Understand Insurance and Reimbursement Rules

Understanding the insurance landscape and reimbursement rules is vital. That includes knowing how telemedicine visits are billed and what services are covered by different insurance providers. Tools like Kareo can assist in managing billing and insurance claims.

Tip 5. Research State Policies and Regulations

Compliance with state laws and regulations is essential. That covers licensure, informed consent, and online prescribing rules. Staying updated with state-specific telemedicine policies guarantees proper legal compliance.

Tip 6. Engage Your Staff Early

Training and engaging your staff early ensures a smooth transition to telemedicine. That involves training on new software, understanding telemedicine etiquette, and adapting to new workflows. Tools like Doxy.me offer training resources for healthcare providers.

Tip 7. Prioritize Privacy and Security

Ensuring privacy and security is paramount. Implementing encryption, secure patient portals, and complying with HIPAA regulations will build patient trust. For example, tools like VSee offer secure video conferencing.

Tip 8. Implement a Strategic Marketing Plan Promotion

A well-planned marketing strategy can attract new patients and retain existing ones. That includes social media promotion, SEO optimization, and targeted advertising. Tools like HubSpot can help in managing and tracking marketing campaigns.

Tip 9. Continuously Collect Feedback and Improve

Continuous improvement is key to success. Collecting feedback from patients and staff and regularly updating technology and practices ensures that your telemedicine business stays competitive and patient-centered. Tools like SurveyMonkey can facilitate feedback collection and analysis.

Thus, by following the mentioned tips and leveraging the right tools and strategies, healthcare providers can start a telemedicine business compliant with regulations and responsive to patient needs and market demands.

Embark on the path to understanding telemedicine software costs and discover how it is shaping the future of healthcare delivery. Take the first step towards a more accessible, efficient, and cost-effective approach.

How to Do Telehealth with SPsoft 

Starting a telemedicine business with SPsoft is a strategic move that leverages the vendor’s extensive experience in healthcare software development to create a robust and efficient telemedicine platform. Here is how SPsoft can be your ideal partner in this venture:

Expertise in Telehealth Solutions

SPsoft’s team deeply understands telehealth requirements, like remote doctor-patient consulting, diagnosing, and treatment support. Our healthcare software development services cover creating wireless devices and compatible, native, and cross-platform mobile apps for improved patient monitoring and consulting.

Starting a telemedicine business with SPsoft

Commitment to Security and Compliance

Recognizing the importance of data privacy and compliance with regulations like HIPAA, SPsoft ensures the development of secure and compliant software. Our security-by-design approach includes regular risk assessments and penetration testing.

Customized Telemedicine Solutions

SPsoft provides tailor-made solutions to meet the unique needs of each healthcare organization. Whether it’s Electronic Medical Records (EMR), Electronic Health Records (EHR), or telehealth platforms, we offer customized solutions that do not compromise quality.

Mobile & Web Development Expertise

With years of experience in mobile and web development services, SPsoft can create compliant, planned, integrated, tested, performant, invested, and scalable apps. Our expertise ranges from native to cross-platform apps of any complexity. 

Support and Maintenance

SPsoft’s commitment continues after software delivery. We offer critical ongoing support and maintenance, ensuring continuous software performance monitoring and promptly addressing potential issues.

SPsoft’s expertise in healthcare software development, commitment to security, customized solutions, and proven success in telehealth make us a trusted partner for starting a telemedicine private practice. By collaborating with SPsoft, healthcare providers can ensure the seamless exchange of health information, contributing to the overall improvement of healthcare service delivery. Fortunately, we know how to start a telehealth business that works.

Final Remarks

So, how to start a telemedicine practice? It is not just a business venture. It is a transformative step toward making healthcare more accessible, efficient, and patient-centered. Telemedicine private practices may succeed and survive by combining technology with patient requirements, regulatory compliance, and strategic planning. Thus, healthcare practitioners may manage telemedicine and advance medicine by following this guide’s expert practices and advice.

Meanwhile, SPsoft’s extensive experience with telemedicine apps and commitment to creating tailored solutions makes us an ideal partner for this journey. With expertise in the telehealth market, security, customization, and support, we ensure a seamless transition into telemedicine, enhancing healthcare delivery.

Contact us today to explore how SPsoft can help you start your telemedicine business. Together, we can shape the future of healthcare, making it more accessible and responsive to patient needs.


How can I start a telemedicine business?

When it comes to starting a telemedicine private practice, make sure to cover these bases:
1. Understand state laws
2. Decide on an implementation strategy
3. Involve staff
4. Choose the right technology partner
5. Prepare for startup costs
6. Measure success

How to set up telehealth at home?

Setting up telehealth at home involves selecting a compliant telemedicine platform that suits your needs and ensuring you have the necessary equipment, such as a computer, tablet, or smartphone with a camera and microphone. Familiarize yourself with state laws and regulations, and customize your approach based on patient needs and your intended services.

What are telehealth equipment requirements?

Telehealth equipment requirements vary depending on the specific needs of the healthcare provider and the services offered. Here’s a general list of essential equipment:
Computer or Tablet. A device with sufficient processing power and a reliable internet connection to handle video conferencing.
Camera and Microphone. High-quality camera and microphone for clear video and audio communication during consultations.
Telemedicine Software. A secure and HIPAA-compliant platform like Zoom for Healthcare or VSee for conducting virtual appointments.
Medical Devices (if applicable). Specific medical devices such as digital stethoscopes or blood pressure monitors can be integrated with the telemedicine platform for remote patient monitoring.
Secure Internet Connection. A stable and secure internet connection ensures uninterrupted and private communication.

How to start your telemedicine practice?

To start your telemedicine practice, follow several key practices, including analyzing laws, customizing your approach, engaging staff, and choosing the right tech vendor. Also, you should consider costs and measure success to ensure a sustainable and effective telemedicine business.

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